Effective Date: January 17, 2025

R&R Global Solutions, a subsidiary and affiliated operating entity of SPRR Partners (“Company,” “we,” “our,” or “us”), values the privacy, confidentiality, and security of all clients, vendors, contractors, partners, investors, website visitors, and individuals who communicate with us.

This Privacy & Communications Policy explains how information may be collected, used, stored, shared, and protected through communications involving email, text messaging (SMS/MMS), telephone conversations, voicemail or recorded voice messages, direct messaging through social media platforms, websites, forms, and other electronic communications.

1. Information We Collect

We may collect, receive, store, or process the following categories of information:

• Full name

• Company or organization name

• Phone number(s)

• Email address(es)

• Mailing or property addresses

• Inspection or project-related details

• Financial or billing information

• Photographs, documents, or attachments voluntarily provided

• Communication records and correspondence

• Social media usernames or handles

• Audio recordings or voicemail messages

• IP address and website usage data where applicable

Information may be collected directly from you or from authorized third parties involved in inspections, projects, contracts, lending, insurance, or business operations.

2. Methods of Communication Covered

This policy applies to communications conducted through:

• Email correspondence

• SMS or MMS text messaging

• Telephone conversations

• Voicemail and recorded voice messages

• Video conferencing or virtual meetings

• Direct messages through social media platforms

• Website forms or online submissions

• Client portals or digital communication systems

3. Consent to Communications

By communicating with R&R Global Solutions or SPRR Partners, providing your contact information, engaging our services, or interacting with our representatives, you acknowledge and consent to receiving communications from us, including:

• Service updates

• Scheduling notifications

• Inspection coordination

• Contractual or project-related discussions

• Billing or payment communications

• Follow-up communications

• Customer support responses

• Marketing or informational communications where permitted by law

You may opt out of non-essential marketing communications at any time by contacting us directly or following unsubscribe instructions where applicable.

4. Recording of Calls & Voice Messages

Telephone conversations, voicemails, and virtual meetings may be recorded or retained for:

• Quality assurance

• Training purposes

• Documentation accuracy

• Compliance verification

• Dispute resolution

• Security and fraud prevention

Where required by applicable law, notice or consent will be provided prior to recording.

5. Text Messaging (SMS/MMS)

Standard messaging and data rates may apply when communicating through SMS or MMS.

Text messaging may be used for:

• Appointment scheduling

• Inspection notifications

• Project coordination

• Emergency communication

• Status updates

• Customer support

We do not guarantee the security of wireless transmissions and recommend that sensitive personal or financial information not be transmitted through unsecured text messaging unless specifically authorized.

6. Email Communications

Email communications may contain confidential or proprietary information intended solely for authorized recipients.

While we take commercially reasonable precautions to secure electronic communications, no email transmission can be guaranteed completely secure. Individuals transmitting sensitive information electronically acknowledge and accept the inherent risks associated with electronic communication.

7. Social Media Communications

Communications through social media platforms (including but not limited to Facebook, Instagram, LinkedIn, X/Twitter, TikTok, or similar platforms) may be monitored, retained, or archived for operational, legal, security, and customer service purposes.

Users should avoid transmitting confidential financial, legal, medical, or highly sensitive information through public or unsecured social media messaging systems.

Social media platforms operate independently and may collect data under their own privacy policies.

8. How Information Is Used

Information collected may be used for legitimate business purposes including:

• Providing inspection or consulting services

• Managing projects or contracts

• Communicating with clients and stakeholders

• Customer service and support

• Legal and regulatory compliance

• Fraud prevention and security

• Internal recordkeeping

• Business analytics and operational improvement

• Marketing and promotional communications where permitted

9. Information Sharing & Disclosure

R&R Global Solutions and SPRR Partners do not sell personal information to third parties.

Information may be shared only when reasonably necessary with:

• Contractors or subcontractors

• Mortgage companies

• Insurance carriers

• Vendors or service providers

• Legal counsel

• Governmental or regulatory agencies

• Financial institutions

• Technology or communication providers

Information may also be disclosed when required by law, court order, subpoena, regulatory request, or to protect legal rights, safety, or property.

10. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed completely secure. Users acknowledge that all electronic communications involve some level of inherent cybersecurity risk.

11. Data Retention

Communication records and related information may be retained for operational, contractual, legal, regulatory, insurance, tax, training, or dispute-resolution purposes for a period deemed appropriate by the Company or required by applicable law.

12. Third-Party Platforms & Services

Our communications may involve third-party service providers including:

• Email hosting providers

• Telephone carriers

• Cloud storage providers

• Social media platforms

• CRM or communication systems

• Website analytics providers

Use of such platforms may subject communications to the privacy practices and policies of those providers.

13. Your Rights & Choices

Depending on applicable state or federal law, individuals may have rights regarding:

• Access to certain personal information

• Correction of inaccurate information

• Opting out of marketing communications

• Requesting deletion of certain data where legally permissible

Requests may be submitted using the contact information below.

14. Children’s Privacy

Our services and communications are not directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.

15. Policy Updates

R&R Global Solutions and SPRR Partners reserve the right to modify or update this Privacy & Communications Policy at any time without prior notice. Updated versions become effective upon posting or distribution.

16. Contact Information

For questions regarding this Privacy & Communications Policy or requests related to communications or privacy practices, please contact:

R&R Global Solutions
Parent Company: SPRR Partners

Email: rrglobalsolutions@outlook.com
Phone: (616) 405-6877

Communication Disclaimer

By communicating with R&R Global Solutions or SPRR Partners through any electronic, written, verbal, or digital platform, you acknowledge that you have read, understood, and accepted the terms outlined in this Privacy & Communications Policy.